implementation strategies

Is classroom study key to successful ERP implementation?
The introduction of Information Technology, especially enterprise systems such as
enterprise resource planning (ERP) systems, is a common way of implementing
organizational change today. Such enterprise system implementations frequently come
with new software systems and business processes that substantially alter workflow and
jobs.
While the annual investment of several millions of rupees in ERP systems is staggering,
estimates indicate that there could be chances of failures in implemented systems and
such failures have been observed even in highly successful organizations. Organizations
that successfully implement ERP systems, including new software and business
processes, have reported enormous benefits, such as greater efficiency and effectiveness
at the individual employee and organizational levels.
One of the primary causes of failure is the inability of managers to effectively manage the
change process. Managers frequently fail to consider the organizational environment and
culture relying, instead, on success stories of some organizations that used a big-bang
strategy, an implementation strategy in which all modules of an ERP system are
implemented simultaneously and in a short period time, to manage their own change. The
result can be catastrophic for firms, with consequences up to and including going out of
business as a result of a failed ERP implementation.
Given this backdrop, it is important to teach diverse aspects of ERP implementations to
make today's information systems and business management curricula relevant to
organizational practice. Yet, the effective integration of ERP related knowledge into
curricula continues to be a challenge with some suggesting that relevant knowledge
should be imparted in a wide range of classes. Of the many areas related to ERP
systems, the ability of students to understand that different strategies of ERP
implementation may be necessary in different scenarios is an important one, especially
for those who may go on to manage such implementations.
A "one-medicine-does-not-cure-all-ailments" argument goes well with when it comes to
ERP implementation strategies. Yet, mistakes and failures continue. Sorely needed is a
teaching approach that can open the eyes of managers, present and future, to the
different strategies to ERP success, and when a particular strategy is appropriate. With a
good teaching approach with minimum three cases of examples could help the student
identify the areas where a failure is bound to happen and may rectify it. It is also a must
that each student is assigned to read only one of the three cases, lessening the total
workload, but the students understand the differences in approaches and successes of
ERP implementations related to all three cases.
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